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Class size is limited. This workshop is open to Milwaukee County residents and those who work with them.

All attendees are required to provide a $25 deposit to reserve their spot in this course. The deposit will be returned to those who attend and live or work in Milwaukee County. Those who do not attend, or those who do not live or work in Milwaukee County, will not receive a refund.

Do you want to learn how to defuse a situation before it spirals out of control? Do you want to understand why and how conflict builds and what you can do to resolve it?

During this two-hour virtual workshop, you will learn how to increase safety by utilizing verbal de-escalation techniques. Participants will explore foundational information on how to reduce the level of conflict through self-knowledge, understand how past experiences influence current behavior, and practice 10 tips of de-escalation. This workshop is aimed toward individuals who encounter conflict in the workplace, at home, or in the community, whether you are a parent or educator, work in the helping professions, or otherwise work with the public in potentially tense situations.

Class size is limited. This workshop is open to Milwaukee County residents and those who work with them.

All attendees are required to provide a $25 deposit to reserve their spot in this course. The deposit will be returned to those who attend and live or work in Milwaukee County. Those who do not attend, or those who do not live or work in Milwaukee County, will not receive a refund. If you need help with your deposit, kindly contact Rita Liesiefsky at the email below.